TroubleTrace helps support agents capture, revisit, and practise the complex tickets they handle every day — building a reusable knowledge base from real work.
Continue with GitHubBuilt for support agents who want to grow from every ticket they close.
Log tickets as searchable entries with descriptions, resolutions, tags, and notes your whole team can learn from.
Connect to Claude or ChatGPT via MCP to automatically analyse, summarise, and enrich your ticket entries.
Import tickets directly from Plain and Zendesk. Modular by design so more platforms can be added over time.
Join your team on TroubleTrace and turn every ticket into a learning opportunity.